Warranty

Air Suspension Ltd Limited Warranty

OUR GUARANTEE

We will replace any part that may fail due to a defect in materials or workmanship under normal use and service after proper installation, (subject to the conditions and exclusions described below) within the warranty period stated on your original sales receipt. Simply return the part along with your original sales receipt.

WARRANTY PERIOD AND APPLICABILITY

This warranty is valid for 2 years from the date of purchase or any longer warranty period that may be printed on your original sales receipt. In addition, you must be the original purchaser of the part and still own the vehicle on which it was installed. This warranty cannot be transferred to anyone at any time.

REFUND POLICY

We will, at our option, replace part that we sell that fails during the warranty period. To obtain replacement part, you must comply with the Warranty Period and Applicability obligations described above and, in addition return the part to an Airsuspension Ltd along with your original sales receipt within 24 months from the date of purchase.

ONLINE PURCHASES

All warranty statements provided in this policy also apply to online purchases..Please contact 0208 185 05 05 for warranty assistance. Your online order confirmation is required to validate your proof of purchase for warranty coverage.

WHAT IS NOT COVERED

  • Failure due to accident or collision; improper use, chemical fallout, salt, hail, or other environmental conditions including natural disasters
  • Improper installation of the part; vehicles under manufacturer’s recall for a related problem
  • Misuse, abuse, modification, vehicles used off-road or for racing purposes
  • Labour reimbursement for non-commercial part purchases or self-installed parts

COMMERCIAL USE VEHICLES

Parts installed on commercial use vehicles are warranted for 2 years from the date of purchase only

ADDITIONAL COMMERCIAL COVERAGE

For Commercial customers with a business license:

  • All warranty coverage and exclusions outlined in this policy apply.

  • For qualified commercial customers labour reimbursement is offered if original part should fail within the first 30 days from the date of purchase, at your shop rate up to £55/hour (per industry standard on labour hours required to replace the defective part), which the rate is subject to change at any time without notification. Upon request, a copy of the original installation invoice plus the failed part will need to be returned before labour reimbursement is paid.

THIS WARRANTY DOES NOT COVER INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

ADDITIONAL IMPORTANT INFORMATION:

This limited warranty represents the exclusive remedy for any product defect or failure and the total liability of Air Suspension Ltd for any part it warrants. AIR SUSPENSION LTD MAKES NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY WARRANTIES OF MERCHANTABILITY, CONDITION OF ANY KIND OR FITNESS FOR A PARTICULAR PURPOSE. This warranty gives you specific rights and you may have other rights. Air suspension Ltd does not authorize any person to vary the terms, conditions or exclusions of this warranty. If any provision of the warranty should become invalid or unenforceable because of any laws, the remaining terms and provisions of the warranty shall remain in full force and effect. To the extent allowed under local law, the remedies provided in this Limited Warranty Policy are the customer’s sole and exclusive remedies. Air suspension Ltd, 10A The Broadway, Cheam SM3 8AY call on 0208 185 05 05